About the Company
adjoe is redefining the future of mobile advertising. Powered by advanced AI, first-party data, and world-class engineers, we've perfected the offerwall experience for monetizing and scaling app publishers with solutions like Playtime and Arcade - now the fastest growing rewarded advertising channel globally - driving incremental engagement, retention, and revenue.
At the same time, we're breaking into programmatic advertising with our intelligent bidding system of adjoe Ads. Together, this ecosystem connects app developers to over 700 million users worldwide for scalable growth. Backed by Europe's leading media powerhouse Bertelsmann and operating from offices in Hamburg (HQ), Boston, Singapore, and Tokyo, adjoe is defining the next stages of app and ad experience - right now.
Responsibilities
- Navigate and manage high-stakes technical relationships with C-level stakeholders at our most strategic publisher partners
- Ensure industry-leading satisfaction levels and uphold rigorous Service Level Agreements (SLAs) for our global publisher base
- Oversee end-to-end complex onboardings and technical integrations, ensuring seamless alignment between publisher tech stacks and our proprietary systems
- Act as the final point of escalation for "unsolvable" technical bugs, delivery discrepancies, or high-priority system failures
- Partner closely with Product and Engineering teams to translate direct publisher feedback and technical pain points into actionable items for the product roadmap
- Lead, mentor, and scale a team of Technical Account Managers (TAMs), fostering a culture of technical curiosity and client-first problem-solving
- Develop and refine "Playbooks" for onboarding, troubleshooting, and partner management to ensure a consistent, world-class partner experience
Requirements
- 8+ years of experience in Ad Tech, MarTech, or SaaS, including at least 5 years in a formal leadership or people-management capacity
- Embodiment of a "driver" mentality, taking full accountability for key initiatives and navigating ambiguity with a sense of urgency
- Elite problem-solving skills and proficiency in SQL, Excel, and other advanced analytics tools
- Foundational understanding of HTML and JavaScript (or a similar scripting language), as well as the architecture of the web and how disparate technical systems communicate
- Working knowledge of HTTP REST endpoints and the ability to diagnose failures within API-driven environments
- Fluent in English, with the ability to clearly translate complex technical concepts for executive stakeholders and business priorities for engineering teams
Benefits
- Competitive salary and bonus structure
- Comprehensive health and wellness benefits
- Generous paid time off and holidays
- Learning and development opportunities
- Collaborative and innovative work environment
- Opportunity to work with a talented and diverse team
Required Skills
- HTML
- JavaScript
- SQL
- Excel
Nice-to-Have Skills