Advantest - We enable tomorrow's technology. IoT, 5G and Artificial Intelligence. Unthinkable without us. More than half of all the microchips produced worldwide first pass through our hands. As the global market leader of automated test systems in the semiconductor industry we help the world to realize the digital transformation, enable our customers to shape the future and offer you the exciting jobs intended for pioneers.
Aufgaben
- Recognized as the global technical support expert for Advantest Semiconductor Test Systems
- Accountable for global technical escalation management
- Provide subject matter expertise in defining Service and End User documentation and training for all New Product Introduction
- Review & analyze Customer health trends to proactively identify and resolve issues before the customer escalates
- Responsible for defining and measuring support requirements for the new Advantest product development ensuring supportability at lowest support cost
- Conduct training to propagate knowledge to all regional service organizations worldwide
- Responsible for installed base product quality, reliability and compatibility
- Drive continuous improvement globally in enhancing the capability or efficiency in delivering support to the end customer
Anforderungen
- Bachelors or masters degree in Electronics, Electrical Engineering, Mechatronics or related
- Ideally experience as R&D, Production or Support Engineer within an international environment managing cross-functional projects
- Familiarity with electronic test equipment and understanding and troubleshooting hardware
- Proficiency with Linux environments and with languages such as Bash, Java or Python for scripting and automation
- Willingness to travel both domestically and internationally to support cross-geographical projects and customer engagements
- Proactive problem-solver with a customer-centric approach
- Excellent communicator with the ability to work collaboratively across global teams
- Process oriented, structured and analytical thought process
- Can-do attitude, proactive and self-disciplined
Benefits
- Flexible and trust-based working hours, 30 vacation days + option for additional vacation days
- Mobile working, individual part-time models and programs for extended periods of absence
- Attractive salary, share in Advantest's success through bonus program, subsidies and offerings
- Structured onboarding programs and mentoring, development discussions, trainings
- Ergonomic working environment, sports and fitness options and events
- Attractive company pension scheme, comprehensive insurance coverage and support in emergency situations