Who We Are & What Makes Us Special
We are a young, dynamic consulting company with a clear mission: we help businesses sustainably automate and optimize their processes – powered by ServiceNow and cutting-edge AI technology. Our team combines years of experience in IT consulting and startups with a passion for doing things differently and better.
The Role – Lead Architect ServiceNow
As Lead Architect, you take on technical responsibility for our ServiceNow projects in the DACH region. You work closely with clients, talent, and founders, developing scalable architectures, establishing technical standards, and contributing your expertise to pre-sales and project teams.
Your Responsibilities
- Solution Architecture: Conception and development of future-proof architecture and solution designs on the ServiceNow platform
- Project Leadership & Technical Guidance: Ownership as technical lead in implementation projects – from requirements analysis through to go-live
- Standards & Methods: Building and evolving architecture standards, design patterns, best practices, and QA processes
- Innovation & Enablement: Identifying trends (e.g. AI, Automation, Integration, Composable Architectures, Agentic AI) and advancing our technical portfolio
- Pre-Sales & Scoping: Technical advisory in early project phases, supporting proposal processes and client meetings
- Mentoring & Team Building: Coaching consultants and developers, helping shape the tech team
- Core Team Collaboration: Close collaboration with founders across delivery, portfolio development, and internal processes
What You Should Bring
- Several years of experience (3+ years) in designing, architecting, and implementing ServiceNow solutions (e.g. ITSM, CSM, HRSD, App Engine, or GRC) with relevant certifications
- Solid understanding of platform architectures, data models, integrations, and API design
- Ability to combine technical excellence with pragmatic execution
- Experience collaborating with clients, project teams, and ideally pre-sales
- High quality standards and a genuine enjoyment of making others better
- Excellent English, written and spoken (C1 level), German skills are a big plus
- Strong communication skills at eye level – with both technical and non-technical stakeholders
- Understanding of ServiceNow in the context of complex enterprise architectures (ERP, CRM, cloud systems)
- Knowledge of ITSM/ITIL and frameworks such as TOGAF or SAFe/Agile
- Expertise in change, release, and configuration management of the ServiceNow platform
- You want to shape things, not just execute them – with the courage to set standards and an eye for detail
What You Can Expect from Us
- Creative Freedom & Career with Perspective: Real Impact. You help build our ServiceNow business from the ground up – from strategy to team
- Innovative Environment: Short decision-making paths, dynamic growth, close collaboration with the founders
- Personal & Professional Development: A steep learning curve with a dedicated training budget to strengthen your individual skills
- Flexible Work: Flexible working hours, whether remote or from a design office at 15 locations across Germany – because we respect you and your personal life