home24 - Leading E-Commerce Platform for Home & Living
We are home24 - one of the leading Home & Living e-commerce platforms in Continental Europe, currently active in seven countries. Over 1,000 Homies work together towards a common goal: creating Happy Homes for all people, for every budget.
Responsibilities
- Lead and manage cross-functional projects to further develop our Operational Services (Customer Service)
- Analyze and optimize complex end-to-end processes with the goal of increasing efficiency and scalability
- Concept and conduct user acceptance tests, validate new processes and features before go-live
- Identify and evaluate requirements to initiate internal changes and process improvements within Operational Services
- Perform active stakeholder management and act as a central interface between the operational teams, management, and IT
- Utilize and develop AI-based solutions to optimize workflows, automate routine processes, and empower your colleagues to effectively use AI tools
Requirements
- Experience in project and process management, ideally in an e-commerce or customer service environment
- Strong analytical skills and ability to process data and derive actionable recommendations
- Excellent communication skills and ability to self-organize
- Proactive and persistent in driving your topics forward
- Completed studies in business administration, (business) informatics, or a comparable qualification
- Fluent in German and English
Benefits
- The opportunity to make an impact in a highly motivated team
- An open-minded culture that is ready to integrate new and creative ideas
- Attractive training and development opportunities in our home24 Academy and through external partners
- Flexible hybrid work model with the option to work remotely up to 2 days per week
- Up to 30 days of paid vacation per year
- Subsidized public transportation and environmentally friendly bike leasing program
- International campus in the heart of Berlin with various amenities