Senior Solution Engineer
deepset is the company behind Haystack, the leading open-source framework for building production-ready LLM applications, and deepset Cloud, the enterprise platform that brings AI-powered search and retrieval to the worlds most demanding organisations. We sit at the intersection of cutting-edge AI research and real-world enterprise deployment — and were growing fast.
Customer Delivery & Solution Design
- Show customers how to search for and extract information using Haystack and deepset Cloud, growing NLP awareness within their organisation
- Understand each customers domain data, use case, needs, and processes to craft the optimal solution and drive improvements to Haystack/deepset Cloud
- Be the outward face to the customer: communicate to define goals and timelines, and report results throughout the engagement
- Rapidly prototype cutting-edge NLP methods — dense retrieval (DPR), Question Answering, generative QA, TableQA, Summarization — and evaluate them against real customer data
Model Development & Data Engineering
- Lead end-to-end technical delivery of AI solutions using Haystack, PEFT, Hugging Face Transformers, and deepset Cloud
- Design annotation workflows for expert labellers and continuously analyse incoming labels to drive model improvement
- Train and fine-tune large language models through large-scale data curation and optimisation to meet production performance targets
- Contribute NLP/RAG-related improvements upstream to Haystack and other open-source libraries
Customer Success & Enablement
- Partner directly with customer data scientists and engineering teams, guiding them from prototype through to production
- Run technical workshops and enablement sessions; help customers build internal capabilities around Haystack and NLP best practices
- Act as the internal voice of the customer, feeding domain knowledge and product feedback to our open-source and product teams
- Track performance metrics and communicate progress clearly to both technical and non-technical stakeholders
Growth & Community
- Define and pursue the skills needed to grow into an expert or team lead role as deepset scales
- Contribute to deepsets technical blog, conference talks, and Haystack community presence
- Work with Account Executives and the Product team to translate customer insights into roadmap decisions