Introduction
A career in IBM Software means you'll be part of a team that transforms our customers' challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.
Your Role And Responsibilities
Responsibilities
- Serve as a Trusted Advisor to aligned accounts, technical teams, and business stakeholders throughout the customer lifecycle
- Exhibit Strong Communication Skills to influence decisions through effective presentations, demos, technical engagements, and workshops
- Understand the Customer's Journey and guide them through a value realization journey aligned to their strategic priorities
- Prove Business Value by demonstrating how HashiCorp solutions solve the customer's business problems and drive their target outcomes
- Contribute to Customer Success by participating in activities such as customer QBRs, cadence calls, customer office hours, and advanced roadmap sessions
- Drive Expansion and Adoption within current product lines and promote the adoption of multi-product integrated solutions
- Partner with Cross-Functional Teams such as Solutions Architecture, Customer Success, Professional Services, Product Management, and Engineering to ensure success throughout the customer journey
- Provide Authoritative Guidance on DevOps concepts, leveraging strong skills in infrastructure architecture, cloud, IT operations, security, and development technologies and processes
- Maintain Technology Expertise with a deep understanding of the HashiCorp portfolio, the partner ecosystem, and the competitive landscape
Required Technical And Professional Expertise
- Experience: 5+ years in a Technical Pre-Sales or Sales Engineering role, or equivalent experience - practitioners are appreciated as well
- Technical Expertise: Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms
- Customer Engagement: Proven experience with implementing software products or solutions in large and dynamic enterprise companies
- Communication Skills: Excellent verbal and written communication skills in German and English (both C1), with the ability to effectively convey complex technical concepts to diverse audiences
- Problem-Solving Skills: Demonstrated ability to analyze complex technical problems and develop innovative solutions
- Collaboration: Experience working well in a highly dynamic team environment that focuses on providing above industry standard customer service, with the ability to work cross-functionally with teams such as Product Management, Engineering, and Customer Success
- Travel: Ability to travel as needed, with domestic and occasional international travel required
Preferred Technical And Professional Experience
- Knowledge of HashiCorp Tools: Knowledge of, and experience with, any of the tools in the HashiCorp portfolio
- Technical Certifications: Relevant technical certifications (e.g., AWS, Azure, Google Cloud, DevOps) are a plus
- Education: Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience