About the Company
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating, which is why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Key Responsibilities
- Work with AWS customers to address billing issues and gather valuable feedback
- Support monthly billing processes between multiple external and internal AWS teams by auditing billing data, providing data management, and discount calculations
- Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements
- Actively seek solutions to business/customer needs and suggest innovative solutions on behalf of the customer experience
- Support projects and ensures successful execution in an interdisciplinary environment, partners with business leaders and team members, including Account Managers, Technology partners and Service teams, etc., to deliver on billing objectives of timeliness and accuracy
- Support recurring and ad hoc reporting for various internal/external stakeholders
Requirements
- Creative problem-solving skills
- Commitment to the team
- Ability to work around obstacles
- Experience supporting customer inquiries and contributing toward immediate resolution as well as longer-term solutions
- Opportunity to innovate through process improvement and participate in cross-functional team initiatives
Benefits
- Flexible work schedule
- Formal mentorship program
- Inclusive team culture with employee-led affinity groups
- Opportunities for career growth and development
- Work-life balance and harmony