Software Development Manager, Devices & Services Trust CX Innovations

About the Team

Amazon's Devices & Services Trust CX Innovations team is building the future of responsible AI for consumer devices. We deliver privacy-first, accessible, and trustworthy AI experiences that millions of customers use daily across Amazon's device ecosystem—including Alexa, Echo, and other ambient computing products. Our mission is to ensure that as we push the boundaries of generative AI innovation, we maintain Amazon's high bar for customer trust, privacy, inclusion, and accessibility.

Role Overview

We are seeking an exceptional Software Development Manager to lead multiple engineering teams building the foundational systems and consumer-facing features that enable trustworthy AI experiences at scale. You will partner closely with Product, Design, Legal, Policy, and Research teams to drive the technical strategy and execution for privacy-preserving AI architectures, responsible AI frameworks, and accessibility features that set the standard for consumer AI products.

What You'll Lead

Privacy-Preserving AI Systems

Responsible AI Infrastructure

Accessible & Inclusive AI Experiences

Consumer-Facing Trust Features

Key Technical Challenges You'll Solve

What Makes You Successful

• Customer Trust Obsession
• Technical Leadership
• Strategic Vision
• People Development
• Cross-Functional Influence
• Bias for Action with Governance
• Inclusive Leadership
• Risk Management

Organizational Scope & Impact