The Role
We're looking for experienced Solutions Engineers to support prospective or existing customers in evaluating, testing and implementing Apryse's technology (SDKs) as part of our own products or services. This involves reviewing technical customer requirements as well as close collaboration with clients to provide effective and timely technical support and guidance throughout the evaluation phases, ensuring successful adoption of our technology.
Essentially, you will be an Apryse technology evangelist and an expert in unpacking, interpreting, and solving business requirements/pains with customers across a wide variety of industry verticals. You will be communicating closely with Apryse sales and product engineering stakeholders to ensure customer expectations align with licensing options and proposals.
The role is a great fit for a passionate developer who enjoys varied and deep customer facing engagement and wants to use their development knowledge/background to solve technical customer pains and drive their success.
Responsibilities
- Provide product demonstrations, and assistance with demo version installations or beta implementations of Apryse's SDKs.
- Proactive work with customers either via email or on calls to assess their current technical pains and scope out key technical requirements with regards to functionality, platforms and file formats customers need to support in their products or services via licensing from Apryse.
- Collaborate closely with the sales and product engineering teams to review customer requirements and propose solutions that optimize value for both the customer and Apryse.
- Provide customer feedback on requirements or usability of Apryse products to product engineering teams to align Apryse product roadmap to meet market needs.
- Debug customer application source code to diagnose and address any errors/bugs, or provide guidance in implementations.
- Propose and adapt solutions as necessary to ensure appropriate support of all key customer stakeholders.
- Manage all technical support tickets throughout the pre-sales process and alert the Apryse sales team of potential risks to the sales opportunity.
- Work with Apryse sales associates to enhance their product knowledge and technical acumen in their communication with clients.
- Stay abreast of competitor solutions, electronic document standards, industry developments, trends and emerging technologies.
Requirements
- 3+ years experience developing complex software projects with a Bachelors degree in Computer Science or similar program.
- 3+ years experience in solutions architecture, solution integration/delivering, troubleshooting/debugging, or other equivalent experience interfacing with customers in-depth on technical issues.
- Proficiency in Italian and Spanish is required.
- Solid experience with web development technologies and frameworks (C#, PHP, ASP.NET, HTML5 Stack, jQuery, JavaScript, JSON, AJAX, RESTful APIs). As well as Internet architecture, and mobile application development (i.e. Android, iOS, UWP).
- JavaScript expertise (or willingness to learn Javascript) and up-to-date with the latest trends (e.g. ES6/7, CSS3, React/Angular, NPM/Yarn, Webpack/Parcel, responsive web design, etc.).
- Portfolio (GitHub or technical blogs) and experience building and debugging complex systems in a team environment.
- Excellent communication skills, both written and verbal.
- Exceptional organizational, problem-solving and analytical skills.
- Ability to maintain focus and prioritize in a fast-paced environment.
- Self-motivated and self-managed with a high degree of dependability.
Benefits
- Competitive salary commensurate with experience & qualifications.
- A comprehensive extended benefits package.
- A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
- Highly autonomous and entrepreneurial environment.
- On going support for learning development so you can continue to master your craft.
- Work with the hardware you're most comfortable with (Windows or Mac).
- Diverse and inclusive workplace where we all learn from each other.
- Excellent work-life balance with a flexible remote work environment.