Your Talent, our Vision - together we see beyond
As a leading manufacturer of ophthalmic lenses, ZEISS Vision Care helps people around the world achieve a clearer vision - sustainable and with focus on the future. The company offers diverse career paths, from tailored lenses to award-winning measurement systems.
Responsibilities
- Own product vision, roadmap, and adoption strategy for AI capabilities across global customer interaction processes
- Deliver cost reduction by prioritizing and scaling (agentic) automation of service requests (from intake and triage to resolution and escalation)
- Define the target operating model for enterprise AI capabilities (buy vs. build decisions, governance, platform strategy)
- Design scalable agent orchestration patterns: classification, routing, multi-channel orchestration, fallback handling, and human-in-the-loop escalation
- Establish robust approaches for RAG, prompting frameworks, evaluation, and quality measurement (accuracy, containment, safety, latency, cost)
- Partner closely with Engineering, Architecture, Security, Data and business stakeholders to move from pilots → production → scale
- Facilitate workshops and decision forums; communicate clearly to both technical and business teams as well as to senior decision-makers
Requirements
- Strong experience as Technical Product Owner / Product Manager / Solution Lead in complex enterprise environments
- Solid understanding of LLM capabilities, model selection considerations, and AI solution patterns
- Experience designing or product-owning agent-based interaction systems and orchestration logic (classification, routing, escalation, collaboration)
- Strong enterprise architecture understanding: API-driven and event-driven landscapes, scalable solution design, security-by-design with focus on Salesforce and Azure environments
- Ability to translate business goals (e.g., cost reduction) into clear product increments and drive delivery with cross-functional teams
- Excellent stakeholder management; confident workshop facilitation and structured decision-making
- German at C1 level (spoken and written) is mandatory, fluent English communication skills
Benefits
- Open and modern work environment with numerous development and training opportunities
- Company culture characterized by expert knowledge and team spirit
- Backing of the Carl Zeiss Foundation's long-term goal to advance science and society