About Staffbase
We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.
Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 750+ employees supports 2,000+ customers - reaching over 16.4 million employees - in transforming their employee experience.
We are proud to be a Unicorn company - privately valued at over $1 billion - demonstrating strong growth, innovation, and lasting impact in our industry.
Responsibilities
- Act as a key member of the Customer Care team, leveraging your strong development background and expertise
- Play a critical role in assisting customers as a product expert with a strategic and development-oriented mindset and high customer-service orientation
- Be responsible for supporting customers with complex integrations, including utilizing iPaaS platforms
- Develop and maintain seamless integrations with other systems and apps
- Advise customers on best practices for leveraging Staffbase APIs, SDKs, and iPaaS tools
- Provide in-depth technical guidance, develop integration solutions, and create comprehensive documentation for customers
- Take ownership of support tickets related to integrations and plugins
- Support Technical Architects with project-driven development of technical offerings
Requirements
- Outstanding German and English written and verbal communication skills
- Excellent presentation skills for presenting business-oriented solutions and advanced technical development concepts
- Experience working directly with Sales and Success teams, Consultants, and System Integrators
- A degree in Computer Science, Software Engineering, or a related field
- At least 2+ years of previous technical support, development, professional services, or engineering experience
- Ability to deal with pressure and meet deadlines in a fast-paced development environment
- Ability to prioritize and manage time
- Broad knowledge of web development and programming languages
- Experience with common development frameworks
- Significant experience with common concepts/integrations of enterprise-grade technologies
Benefits
- Competitive Compensation with LTIP
- Flexible working time models and hybrid work
- 31 vacation days annually (incl. one floating holiday) and pro rata fully paid Fridays off during August
- Monthly Wellbeing Allowance
- Company pension scheme
- One Volunteers Day per year