Cloud Support Engineer (German & English speaking), Support Engineering (German & English speaking)

About the Company

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. AWS pioneered cloud computing and continues to innovate, providing customers from startups to global enterprises with a robust suite of products and services to power their businesses.

Job Responsibilities

• Solve customer cases through various contact channels (phone, email, web/live chat)
• Apply advanced troubleshooting techniques to provide tailored solutions for customers
• Work with customers to identify and resolve root causes of issues
• Coach/mentor new hires, develop & present training
• Partner with development teams on complex issues or contact deflection initiatives
• Participate in new hiring, write tools/scripts to help the team
• Work with leadership on process improvement and strategic initiatives

Requirements

• Fluency in written and spoken German and English
• Legal right to work in Germany
• Bachelor's degree in Information Science/IT, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent 6+ months of technical experience
• Experience in Linux OS and network troubleshooting, or strong analytical skills, attention to detail, and effective communication abilities

Benefits

• Competitive salary and comprehensive benefits package
• Continuous learning and mentorship opportunities
• Flexible work arrangements and work-life harmony
• Diverse and inclusive work environment