About VCluster Labs
We are a venture-backed tech startup striving to be the leading force in enabling platform engineers. We raised +$30M from top-tier VCs such as Khosla Ventures (first investor in OpenAI, GitLab, Stripe, Doordash) and are in a hyper-growth phase looking for motivated people to complement our team. Our headquarters are in San Francisco (Salesforce Tower), but our team is distributed around the globe and we have a remote-first work culture.
About The Role
Join our small support team to troubleshoot complex Kubernetes and vCluster issues directly with customers via Slack and ticketing. You'll work closely with engineering, take ownership of customer problems, and help shape how we do support as we grow.
Responsibilities
- Troubleshoot Kubernetes and vCluster environments, diving deep into logs, configurations, and occasionally code to debug complex issues to root cause
- Provide conversational, technical support primarily through Slack channels and our ticketing system
- Collaborate with engineering to escalate critical issues, communicate customer needs, and influence product improvements
- Document common issues, solutions, and best practices to build our knowledge base
- Occasional flexibility needed for urgent customer issues or supporting customers in different time zones
Requirements
- 2-3 years hands-on Kubernetes experience in production environments (beyond tutorials/coursework)
- Strong Linux/Unix system administration skills - comfortable on the command line and understanding the OS layer
- Solid understanding of Kubernetes fundamentals: pods, services, deployments, networking, storage, RBAC
- Excellent written communication skills for explaining complex technical issues clearly in Slack and tickets
- Ability to work independently, manage multiple customer issues, and see problems through to resolution
- Learning agility and adaptability - our product evolves quickly and you'll need to pick up new concepts fast
Nice to Have
- Virtual cluster or multi-tenancy experience
- Cloud platform knowledge (AWS/GCP/Azure)
- Scripting skills (Bash, Python)
- Kubernetes certifications (CKA/CKAD/CKS)
- IaC tools (Helm, Terraform, Kustomize)
- Prior customer-facing support experience