IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a one-stop shop for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.
Our mission is to build a modern ecosystem used for all IONOS customer support needs. The tools developed by us are used in over 20 locations, by more than 2,000 users, supporting 8 million customer contracts in 10 markets.
The development team has full responsibility for the development lifecycle. This means we plan, develop, test and deploy our software without any other internal or external dependencies.
Our portfolio revolves around an internally built CRM which is now being enhanced with AI capabilities.
We are building a next-generation AI platform designed to redefine how our company interacts with customers. This isn't just a chatbot; it's a high-performance, multimodal AI ecosystem powered by state-of-the-art Speech-to-Speech (S2S) models, advanced Large Language Models (LLMs), and intelligent orchestration frameworks. Our platform will understand, reason, and respond across text and voice — while seamlessly executing real-time actions to resolve customer needs.
The Voice Frontier: We are building low-latency, emotive speech-to-speech pipelines for a truly natural voice channel experience.
Deep System Integration: Our platform connects directly to the company's core systems via MCPs, allowing the AI to access real-time customer context and execute complex workflows.
Self-Evolving Logic: We are developing an automated QA and evaluation module that continuously analyzes interactions across channels. By programmatically measuring quality, accuracy, latency, and resolution outcomes, we can close the feedback loop, and adapt system behavior in hours, not weeks.
Hybrid Innovation: You'll work at the intersection of 'build vs. buy,' integrating the best of the open-source community with custom-built internal infrastructure.
Diese Anzeige wurde automatisch importiert. Übernehmen Sie das Profil kostenlos — Bewerbungen direkt empfangen, Stellen unbegrenzt schalten, Firmenprofil mit Logo + SEO-Backlink.