PAYBACK is the leading bonus program in Germany and one of the largest and most powerful marketing platforms worldwide. As a pioneer of the data economy, we develop all technical solutions ourselves in Munich. Develop yourself and the PAYBACK program with us.
Your Tasks
- You take on technical ownership for the customer service management product, including the tool itself, architecture, and data
- You develop and maintain the technical product application landscape across all customer service components, ensuring coordination with the associated systems, and be responsible for the technical strategy for the customer service product
- You play an active role in shaping the technical direction of Customer Services, ensuring a future-proof, state-of-the-art system landscape
- You participate in architecture and design discussions to promote knowledge sharing and best practices within the team
- Monitoring and maintaining application performance and stability will also be part of your responsibilities
Your Profile
- You have several years of experience in a senior technical role
- You are characterized by customer-oriented and strategic thinking, and you have the ability to define a vision, drive change, and inspire the team
- You have extensive practical experience in backend development (Java, Python) and frontend development (JavaScript, React, Vue)
- Experience with ServiceNow or comparable customer service management platforms and related 3rd party integration is required
- You have practical experience with cloud infrastructure (e.g. GCP and BigQuery) and interface technology (e.g. REST API and OpenAPI)
- Experience with Genesys Cloud and AI (e.g. voice or chatbots) would be advantageous
- You have strong problem analysis and solving skills, and the ability to take responsibility and lead effectively
- You understand the technical implications of requirements, including architectural, security and performance considerations
- You have excellent communication and collaboration skills, a high sense of responsibility and initiative, and a willingness to learn
- You have a good command of German and are fluent in English
Our Benefits
- Tasty Breaks: Delicious meals in our DINING ROOM – including vegetarian or vegan options, and many are even free of charge
- Move it, move it: 24/7 access to the GYM, where you can train in our fitness studio, and we cover the costs for you
- Do it your way: Flexible working hours, 30 days of vacation, up to 2 days of home office per week
- Easy Going: Germany ticket included
- Get Together: Team events, social days, ski events, and more
- Grow like a Pro: Individual training and development opportunities
- Good Vibes: Dogs are welcome!