What We Do
The Customer Success Excellence (CSX) team is The Trade Desk's customer-focused engineering team which takes on high value, measurable, tactical feature work across our platform to capture positive financial outcomes and improve external relationships. They own the full arc from identifying opportunities to delivering solutions that moves the business.
Technical Leadership
- Demonstrate strong full-stack engineering skills and deliver high-quality, production-ready software.
- Act as an active reviewer in design and code reviews, raising the technical bar for the team.
- Shape technical approaches for complex, ambiguous problems and help engineers make sound design and implementation choices.
- Translate customer pain points and operational bottlenecks into well-scoped engineering work with clear, measurable goals.
- Communicate trade-offs, risks, and technical decisions clearly to stakeholders.
People Leadership & Management
- Manage a small team of engineers, holding regular 1:1s and leading performance and growth conversations.
- Give candid, constructive feedback that helps people grow while maintaining trust and psychological safety.
- Invest in career development by helping engineers build and execute on clear growth plans.
- Foster an inclusive, collaborative team culture that values diverse perspectives and shared ownership.
- Build trust through consistency and navigate ambiguity by proposing pragmatic paths forward.
Who You Are
- 8+ years of full-stack experience with excellent engineering fundamentals.
- Bachelor's/Master's degree in computer science or relevant engineering field, or equivalent experience.
- Track record of leading small, high-performing engineering teams while making significant, end-to-end contributions.
- Customer-obsessed, translating pain points into scoped, high-impact engineering work.
- Strong communicator who can explain technical decisions to engineers and stakeholders.
- Empathetic people leader who invests in engineers' growth and fosters an inclusive culture.