Job Summary
We are seeking a skilled and customer-focused Desktop Support Engineer to provide technical support and assistance to end-users regarding computer systems, hardware, and software issues. The ideal candidate will have a strong understanding of IT infrastructure and a passion for problem-solving.
Key Responsibilities
- Provide first- and second-level support to end-users for desktop/laptop hardware, software, and peripheral issues
- Install, configure, and maintain operating systems, software applications, printers, and other IT equipment
- Troubleshoot and resolve network connectivity issues (LAN/WAN/Wi-Fi)
- Respond to tickets via helpdesk system and ensure timely resolution
- Support user account management in Active Directory, Office 365, etc.
- Assist in onboarding/offboarding tasks, including device setup and configuration
- Maintain inventory of IT assets and perform regular audits
- Escalate unresolved issues to higher-level technical support or vendors as required
- Document technical issues and solutions for future reference
Required Skills & Qualifications
- 1–5 years of experience in desktop support or IT helpdesk
- Proficient in Windows and Mac operating systems
- Familiarity with Microsoft Office 365, Active Directory, and ticketing systems (e.g., ServiceNow, Jira)
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Excellent communication and customer service skills
- Strong problem-solving and multitasking abilities
Preferred Qualifications (Optional)
- IT certifications such as CompTIA A+, Microsoft MCSA, or ITIL
- Experience with remote desktop tools (e.g., TeamViewer, AnyDesk)
- Exposure to enterprise tools and system management software