HiveMQ is the Industrial AI Platform helping enterprises move from connected devices to intelligent operations. Built on the MQTT standard and a distributed edge-to-cloud architecture, HiveMQ connects and governs industrial data in real time, enabling global leaders to operationalize AI and drive innovation at scale.
Responsibilities
- Support different, larger customers during escalation processes in a leading role
- Be actively involved in evaluating and possibly improving existing processes
- Provide hands-on support to key-customers to help them overcome technical challenges
- Be directly involved in enabling innovation for companies using cutting-edge technologies
- Be the first point of contact and process requests from existing and prospective customers
- Work in close cooperation with quality assurance, test, and developer teams
- Proactively improve products and documentation
- Independently acquire technical know-how to understand typical customer challenges
Requirements
- Passion for identifying and solving complex problems
- Friendly demeanor and confidence in person, on the phone, and via email
- Ability to adapt to constant development and master new technologies
- Self-starter attitude and ability to work independently
- At least 5 years of experience in technical support in the field of information technology
- Experience in leading communications during a customer escalation
- Basic knowledge of object-oriented programming
- Solid understanding of network technologies
- Knowledge of Linux systems
- Experience with container technologies such as Docker and Kubernetes
- Willingness to fully understand all aspects of HiveMQ technology and services
- Willingness to support HiveMQ customers on-site or through on-call support (separate compensation)
- Java programming experience
- Experience with cloud platforms such as AWS, Azure, or GCP
- Distributed systems knowledge
Benefits
- Competitive salary and benefits package
- Opportunity to work with cutting-edge technologies
- Collaborative and supportive team environment
- Career advancement opportunities
- Flexible working arrangements