ServiceNow Development Engineer, Leo Devices and Systems Infrastructure, Amazon Leo Enterprise Technology

About the Company

Leo is Amazon's low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we've designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.

Key Responsibilities

• Architect ServiceNow solutions based on the platform's core capabilities and best practices
• Administer, configure, and maintain the ServiceNow platform, including modules, workflows, and integrations
• Troubleshoot and resolve user and service issues, optimizing ServiceNow performance
• Customize forms, fields, and UI elements using JavaScript, Glide API, and ServiceNow scripting
• Build and maintain integrations with external systems using REST/SOAP APIs, MID Servers, and third-party tools
• Design, develop, and deploy resources for interfacing ServiceNow with other systems
• Create and maintain dashboards, reports, and data analytics tools

Requirements

• Bachelor's degree or above in Computer Science, Computer Engineering, Information Management, or a related field
• 3+ years of experience working with customers, technical teams, and management to collect requirements and design technical solutions
• 3+ years of database administration experience
• Certified ServiceNow Administrator (CSA) and Certified Application Developer (CAD)
• 3+ years of direct experience with the ServiceNow platform as an administrator, developer, or comparable role
• 3+ years of experience customizing ServiceNow visual interfaces with HTML, CSS, and JavaScript
• 1+ years of scripting automation experience for administration, configuration, and data processing using Python, JavaScript, Shell, or other contemporary scripting runtimes
• 1+ years of experience with systems automation and orchestration tools such as Ansible, Terraform, Chef, Puppet, CloudFormation, or CDK
• 1+ years of experience with ServiceNow integrations using REST/SOAP APIs, MID Servers, Integration Hub, and third-party tools
• 1+ years of experience with computer networking, operating systems, storage, virtualization, and server operations

Benefits

• Competitive salary and comprehensive benefits package, including health insurance, 401(k) matching, paid time off, and parental leave
• Opportunity to work on cutting-edge technology in a fast-paced, innovative environment
• Supportive and inclusive company culture with emphasis on knowledge sharing and mentorship
• Career development opportunities within a globally-recognized technology leader